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Terms & Conditions

In using this website, ordering our products, and using our products, you are deemed to have read and agreed to the following Terms and Conditions.

1. Interpretation and Definitions

The following terminology applies to these Terms and Conditions, our Privacy Policy, Disclaimer Notice, and any related agreements:
“Client”, “You” and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions.
“Liliana”, “Ourselves”, “We” and “Us” refer to our business.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she/they is taken as interchangeable and therefore as referring to the same.

2. Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms may result in the immediate termination or suspension of your access to the Service, where appropriate.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.
  • Payment is due in full at the time of order unless otherwise agreed in writing. Delay in payment may result in delay of dispatch.
  • Goods are not sold on a “sale or return” basis unless explicitly stated in our Returns Policy.
  • Breakages or damage must be notified to Liliana within 24 hours of delivery (including clear photographs), otherwise no claim may be made.
  • All prices are subject to change without notice, subject to applicable consumer protection laws.
  • Orders are dispatched during our operating hours. Orders placed on weekends or public holidays may be processed on the next business day.
  • You understand that your content (not including payment card information) may be transferred unencrypted and involve
    (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
    Payment card information is always encrypted during transfer over networks where handled by our payment processors.
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service
    or any contact on the website through which the service is provided, without express written permission by us.
  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, subject to applicable law.

6. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your device’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more details, please view our Returns Policy.

8. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy on liliana.co.za.

10. Errors, Inaccuracies and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), subject to applicable law.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law.

11. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on protected characteristics;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to collect or track the personal information of others without a lawful basis;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

12. Privacy Statement and Confidentiality

We are committed to protecting your privacy. Authorised employees and service providers, on a need-to-know basis only, use any information collected from customers. We review our systems and data to help ensure an appropriate level of security.

We will not sell, rent, or trade your personal information to any third party. Any emails sent by us will only be in connection with the provision of agreed services and products, marketing communications you have consented to (where required), or as permitted by applicable law.

Personal information is processed in accordance with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”), and as described in our Privacy Policy.

13. Disclaimer and Limitation of Liability

The information on this website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions, and exclude liability for damages arising out of or in connection with your use of this website.

This includes, without limitation, direct loss, loss of business or profits, or any indirect, consequential and incidental damages, to the extent permitted by law.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, and none of your statutory consumer rights are affected.

14. Payments

We accept payment methods made available at checkout via our payment providers. Orders will only be processed once payment is authorised/received (as applicable).

All goods remain the property of Liliana until paid for in full, where permitted by law.

15. Cancellation, Returns and Refunds

Please refer to our Returns Policy for return, exchange and refund rules, including any timeframes and product condition requirements.

Where a refund is approved, it will be processed via the original payment method where possible, subject to the payment provider’s processing timelines and any applicable fees.

16. Shipping and Delivery

Delivery timelines shown on the website are estimates and may vary due to courier capacity, location, and events beyond our control. Risk of loss or damage passes as set out in our Returns Policy and as required by applicable law.

17. Links from this Website

We do not monitor or review the content of other parties’ websites linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us. You should evaluate the security and trustworthiness of any other site connected to this site before disclosing any personal information to them.

We will not accept responsibility for any loss or damage resulting from your disclosure to third parties of personal information.

18. Intellectual Property and Copyright Notice

Copyright and other relevant intellectual property rights exist on all text, images, and content relating to Liliana’s products and the full content of this website, unless otherwise stated.

19. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under these Terms due to an event beyond the control of such party, including but not limited to acts of God, war, terrorism, civil unrest, labour disputes, natural disasters, power failures, or interruption of transport or communications.

20. Waiver

Failure of either Party to insist upon strict performance of any provision of these Terms or to exercise any right or remedy shall not constitute a waiver of such provision or right. No waiver shall be effective unless it is expressly stated to be such and signed by the waiving party.

21. Governing Law

These Terms and Conditions are governed by the laws of South Africa. By accessing this website and using our services or buying our products, you consent to these Terms and to the jurisdiction of South African courts in relation to disputes arising out of or in connection with these Terms, subject to any mandatory consumer protections.

22. Notification of Changes

We reserve the right to change these Terms and Conditions from time to time as we see fit. Your continued use of the site will signify your acceptance of any updated Terms posted on this page.

23. Contact

If you have any questions about these Terms and Conditions, please contact us via the Contact Us page on this website:
https://liliana.co.za

© Liliana 2026. All Rights Reserved.