Shipping Policy
Thank you for shopping with us. We aim to provide fast, safe, and reliable shipping on all orders.
Please review our Shipping Policy below.
Processing Time
All pieces are made to order.
Please allow 7–14 business days for your garment to be carefully created before dispatch.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- PUDO: 3–7 business days
- The Courier Guy: 1–3 business days
- Studio Collection in Cape Town (Sea Point) are offered at no cost.
Free shipping is offered on all orders over R2500.
Delivery times are estimates and may vary depending on your location and courier service.
Studio Collection
You may choose to collect your order from our studio in Sea Point at no cost.
You will be notified via email once your order is ready for collection, along with collection details and available times.
Local and International Shipping
We currently ship within South Africa.
If international shipping becomes available, customers will be responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.
Shipping Delays
While we strive to meet all estimated delivery times, we are not responsible for delays caused by courier services, customs processing,
or unforeseen events beyond our control (for example, extreme weather or strikes).
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for packages lost due to incorrect or incomplete addresses
provided by the customer.
Missing or Damaged Orders
If your order arrives damaged or is missing, please contact us within 24 hours.
We will work with the courier to resolve the issue as quickly as possible.
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